Shipping Policy

Orders are processed within 1-2 business days, excluding weekends and public holidays, after you receive your order confirmation email.

You will receive another notification once your order has shipped.

We offer Standard and Express shipping options. Shipping charges are calculated and shown at checkout.

Delivery estimates may vary due to location, weather conditions, or seasonal demand.

We currently ship across the United Kingdom.

If your area is not serviceable, HEAVENLY ECO SERVE will notify you and issue a full refund.

We take extra care in packaging perishable food items to preserve freshness during transit.

To ensure quality, orders containing perishables are shipped Monday through Thursday only, preventing weekend delays.

Once your order has shipped, you will receive a tracking link via email or SMS.

If you have not received tracking details within 48 hours of your shipping confirmation, please contact us:

If your package is delayed, lost, or damaged, please contact us within 48 hours of delivery.

We may issue a replacement or refund, depending on the case.

• Please provide clear photos of the damaged or incorrect item by email.
• No claims will be processed without proof.

We ship through trusted logistics providers such as Evri, Royal Mail, DHL, and others to ensure fast and secure delivery.

If you have any questions about your order or our shipping process, do not hesitate to reach out.